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The museum is open from 10 am - 6 pm
Calle San Juan de Dios No 3-62 Cartagena
The museum is open from 10 am - 6 pm
Calle San Juan de Dios No 3-62 Cartagena

Questions and Answers

Table of contents

Hours, location and arrival

The Museum is open from Monday to Sunday and its opening hours vary according to the season: normally, it starts from 10:00 a.m. to 6:00 p.m., and during vacations it is from 9:00 a.m. to 6:00 p.m. It should be noted that the schedule is continuous and, therefore, does not close at noon. On the other hand, only the ticket office is open on holidays.

At the closest public parking lot to the Naval Museum: Tequendama Parking Cartagena, located behind Parque de La Marina.

You enter through the main entrance, located in front of Plaza Santa Teresa.

The appropriate areas for food are the San Carlos patio, where the cafeteria is located, and the Los Jesuitas patio. Food and beverages are not accepted in the rooms where the different modules on the history of Colombia are located.

Pets are allowed as long as they are domestic animals.

The Naval Museum does not have a checkroom, visitors may bring their own backpack.

Tickets

Not necessarily, since there are two ways to purchase: virtual, through our website, and in person at the Museum’s reception desk.

Infants from 0 to 4 years of age do not pay admission and from 5 to 11 years of age the entrance fee is $2,000 thousand.

The discount only applies to national or exchange students, i.e., those who are studying in Colombia.

Guidelines for visiting

Yes, all the history exposed in each module can be photographed and disseminated.

The showcases and models cannot be touched, however, the playful part such as the San José galleon, the submarine simulator, the boat and the helicopter can be explored and felt by visitors.

Each image, text and layout can be shared by different means such as drawing, notes, photography and video. As long as you have a personal notebook to make your graphics and notes you can do it without any inconvenience.

The content of each module is predominantly in Spanish, but some are translated into English.

Audio guides, maps and other resources

In person, some of the Museum’s modules, such as The Naval Battle of Lake Maracaibo, have an audio guide. While, virtually, you can visit our website Naval Museum of the Caribbean Virtual Tour, Immersive Tour and listen to the story told by each module.

 The Naval Museum has an updated map of its facilities that you can find in this link.

It is not necessary to schedule them, as the guides are available. However, for events of annual commemorative dates such as the Naval Battle of Lake Maracaibo, prior registration is required through a form that is shared through the Museum’s social networks.

Bathrooms and amenities

Yes, in the San Carlos courtyard, next to the cafeteria, there are public restrooms.

You can use the restroom and ask the cleaning staff for help.

Yes, the Naval Museum of the Caribbean has internet access for all its visitors.

In the San Carlos and Los Jesuitas courtyards you can find connectors to charge your phone.

Visiting with children

Yes, the Naval Museum of the Caribbean has three interactive spaces for children: first, the San José Galleon located in the Republican Hall (second floor). Secondly, all the structures located at the back of the Naval Gallery (second floor). And, thirdly, the pedagogical room located on the second floor of the Caribbean Store, for use is reserved in advance and is intended only for schools or visitors with guides.

Yes, most of the modules include eye-catching images and objects, as well as attractions for children, for example, a speedboat, a helicopter and a submarine simulator, located in the Naval Gallery, each with a brief printed or on-screen description of its purpose and history.

The Museum’s Cultural Hall, located on the second floor, is available for this purpose.

Yes, there are no inconveniences with the entrance of cars and babies to the Museum.

Accessibility

Yes, it is available for visitors who require it.

Yes, the San Carlos patio offers adequate space to sit and relax outdoors.

Yes, whether for mental health or disability reasons the Museum allows service animals.

Yes, any person wishing or needing to enter the Museum as a companion must pay for a ticket.

Yes, both the San Carlos and Los Jesuitas patios are available for this purpose, however, depending on the visitor’s stress or comfort he/she may also leave the Museum’s facilities and return when he/she feels better.

If you have any other questions...

Do not hesitate to contact us! We will try to solve all your queries as soon as possible.